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Session 702: CXEQ: The Superpower All Service and Support Pros Need

Friday, April 12 at 9:00 AM

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Imagine if you could figure out why people do what they do. In the service and support industry, that superpower could help you save time and energy finding the right solution for those you serve while engaging them quickly and easily to use it - fast! Wouldn't that take half the stress out of your day? Knowing why people do what they do can:

  • Improve your communication and collaboration
  • Reduce your level of conflict
  • Reduce your level of stress
  • Lead to positive change
  • Increase your team's level of engagement
  • Shift mindsets

Core Motive is the study of why people do what they do, and it's a key factor in improving emotional intelligence (EQ). Your Core Motive is as intrinsic as the color of your eyes. And you can learn your Core Motive – and others' – easily. Customer Experience Emotional Intelligence (CXEQ) is the superpower you can't afford to live without!

Glynis Devine

Customer Experience and Core Motive Expert
Glynis E. Devine

Glynis E. Devine is an expert facilitator and storyteller who serves and supports leaders with proven interpersonal tips, tools, and strategies derived from the wisdom she gleaned from 25 years leading one of the top sales teams in Canada. Over the past three years, Glynis has helped the sales and services professionals from one of the top luxury vehicle manufacturers improve their customer experience. Glynis is certified in Core Motive, a psychodynamic assessment that addresses why we do what we do.