Session 608: The Secrets to Analyst Engagement

Thursday, April 12 at 4:00 PM

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The connection between analyst engagement and outstanding service is widely known. Yet, the evil villain Disengagement has plagued service desks for years, sowing chaos through absenteeism, turnover, and poor performance. This interactive session will show you how to become the Service Desk Superhero who can ward off Disengagement once and for all. You'll learn about why engagement initiatives fail, the analyst motivation secret that's often overlooked, and all the critical points in the analyst engagement cycle.

Jeff Toister

Toister Performance Solutions

Jeff Toister is a trainer, consultant, and author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Service. He has developed 17 training videos for LinkedIn Learning, and he is an ATD Certified Professional in Learning and Performance (CPLP). In 2017, Jeff was named one of the Top 25 Thought Leaders in Technical Support and Service Management by HDI.