Session 606: The Secrets to Successful Support: HDI Award Finalists' Panel Discussion

Thursday, April 12 at 4:00 PM

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What motivates support analysts and desktop support technicians to achieve greatness? Find out in this session! We're bringing together HDI's 2018 award finalists for a lively, moderated discussion where they'll field questions and clue you in on the secrets of their success. Whether you're a practitioner or manager, you don't want to miss this opportunity to hear from an elite group of your peers and discover what they're doing to provide an exceptional customer experience.

Dian Survance

IT Coordinator, Help Desk
Advocate Health Care

Dian Survance been a support professional for the past 25 years, currently the help desk coordinator at Advocate Health Care in Oak Brook, IL. Dian is an active member of the board of the Chicagoland HDI local chapter and a repeat speaker at industry-related national conferences, including HDI. She's also HDI-certified in ITIL Foundations.

Jill Weber

Help Desk III
Northwestern Mutual

Jill Weber has been an IT service and support professional for more than 15 years. A help desk analyst and coordinator, she currently works at Derse Inc. on a help desk that supports more 400 employees. Jill is an active board member of Brew City HDI, where she has served as VP of programs for the past ten years.