Session 605: Mapping the Incident Management Process: Blueprint for Success

Thursday, April 12 at 4:00 PM

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Building successful processes is of paramount importance to an organization's service management adoption strategy. It's critical in both developing a clear strategy for process adoption and getting (often-elusive) cross-functional buy-in. In this session, you'll find out how to map out the incident management process using a proven methodology that can take your organization from current state to a more mature process adoption.

Julie Mohr

Speaker & Author

Julie Mohr is a dynamic, engaging change agent who brings integrity and passion to everything she does. Through her books, articles, speaking, consulting, and teaching—her purpose is to change the world through thought-provoking dialog and interaction. Julie speaks at conferences worldwide on topics of leadership, business, knowledge management, service management, governance, organization development, process engineering, service level management, and continual improvement.