Session 604: The Enterprise Service Desk: The Greatest Opportunity in a Generation!

Thursday, April 12 at 4:00 PM

View Schedule

ITSM is now a decades-old discipline. So why, then, do most company services— including human resources and facilities management—still operate with ad hoc processes and little understanding of key success factors? There's an enormous opportunity for IT support professionals to provide leadership and enhance their careers by imparting the lessons of service management to non-IT enterprise services. This session will show you how! You'll learn how IT can lead the way in enterprise services, identify success factors for the emerging enterprise service desk, and explore case studies in successful enterprise service management. The enterprise service desk is a once-in-a-generation career opportunity that's not to be missed!

Jeff Rumburg

Managing Partner
MetricNet LLC

Jeff Rumburg is the winner of the 2014 Ron Muns Lifetime Achievement Award. As cofounder and CEO of MetricNet, Jeff has been retained as an IT service and support expert by some of the world's largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM. He was formerly CEO of the Verity Group, where he syndicated the industry's first service desk benchmark. Jeff received his MBA from Harvard University.