Jill Beckman is the executive director over multiple teams in Boston University's 60-person centralized support center: Desktop Services, Collaboration Services, and Operations. These teams are responsible for many of the university's shared services, such as the desktop asset management system, student printing system, email, and the VoIP phone system. Jill also serves as the incident management and request fulfillment process owner for BU and, in this role, has a dotted line to BU's Service Desk team.