Session 602: Working and Tracking Time in Real-Time

Thursday, April 12 at 4:00 PM

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Every CRM, PSA, and ticketing system wants to supply you with great reports on your response time, bill-ability, and efficiency— but not one of them can do this unless everyone is working and tracking time in real time. Through detailed, real-world examples, you'll see the profitability potential of any service model when time is tracked in real time. In the end, you'll walk away with new time-tracking methods and an understanding of the ideal time-tracking increments for various industries.

Manuel Palachuk

President and Head Coach
Manuel Palachuk International

Manuel Palachuk has more than 30 years of business, management, and training experience in the computer and electronics industries, including owning and managing successful ITSM and MSP companies. He's a well-known author in the IT consulting community for small and medium businesses, and an experienced speaker and trainer at industry conferences. Manuel's goal and passion is to take your business to the next level, and he has the blueprint to do it.