Session 601: KCS Swarming: Ways to Gain Efficiencies for Desktop Support

Thursday, April 12 at 4:00 PM

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Cloud technology enables easy sharing, and smart technology can intelligently match the requester to the person most likely to solve the problem on first touch. But how can your organization encourage collaboration while at the same time proving its benefits? Can we measure the success of collaboration and innovation? This session will dive into the benefits of intelligent swarming and the new types of measures that come with it. It will also help you understand whether intelligent swarming is the right solution for your organization and define a path to get there.

Per-Kristian Broch-Mathisen

KCS Trainer & Knowledge Advisor

An advanced knowledge advisor with a long experience in self-service support and implementing cost-effective solutions. Kristian is a certified Knowledge-Centered Service Trainer who helps organizations achieve success with knowledge management and self-service tools. A graduate of Bournemouth University.