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Session 509: Next-Gen Support Services: Improving the End-User Experience

Thursday, April 23 at 11:30 AM

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AI, automation, omnichannel, KCS, shift-left: these are what everyone's talking about in the support world. But how are they all linked together? And how can they support a strategy that both improves the customer experience and make the entire support organization more efficient? In this case study, you will hear more about how NNIT built the next generation of support services. Discover:
• How to create your own omnichannel support strategy, including a view of NNIT's roadmap
• Why chatbots might not be the best place to start – even if everyone else says so
• How efficient knowledge management globally is a prerequsite for successful digital transformation

SupportWorld Live speaker photo for Jakob-Sassersen

Marti Christesen

Associate Vice President

NNIT

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