Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Save up to $400 with early bird savings when you register by Feb. 28!

Session 506: Debating Data: The Role of CSAT in the 21st-Century Support Organization

Thursday, April 23 at 11:30 AM

View Schedule

Customer satisfaction (CSAT) is one of the most common support metrics. But it's no longer the only metric support organizations should be tracking to paint a full picture of the customer experience. In today's support and service environment, does CSAT still have the same value, or is it time to move on? In this session, two industry experts will discuss and debate the role of CSAT in the 21st-century support organization. Come with an open mind and be ready to weigh in!