Session 503: Igniting Employee Engagement and Boosting Agent Retention
Thursday, April 23 at 11:30 AM
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Our research shows when you're successful at improving employee engagement and retention (particularly with important employee groups, like high performers, mission-critical job roles, and Millennials), it acts like a rising tide that lifts many other key business metrics. Engaged employees bring the commitment, energy, and desire to excel that deliver the meaningful experiences that customers demand.
In this session, discover innovative strategies for creating a culture where high performance, team work, and empowering leaders energize the people around them. We'll cover how employee engagement affects key operational performance metrics, including NPS, call quality, first-call resolution, customer satisfaction, revenue, and other KPIs.
Learn about:
• How improving employee engagement results in higher retention
• What you should do during their first 90 days to optimize employee retention
• Ways to better leverage your frontline leaders in your engagement effort