Session 503: 10 Golden Rules of Service Desk Ticketing

Thursday, April 12 at 11:30 AM

View Schedule

For any service desk or managed service provider to stay competitive and profitable, they must have quality methods and processes for service delivery. This session focuses on the direct connection between the service delivery (ticketing) system and best practices for providing customer value that helps your business profit. You'll learn the ten golden rules that can be the seeds to grow a new system or enrich your current one. Either way, this is the perfect opportunity to enhance your service delivery.

Manuel Palachuk

President and Head Coach
Manuel Palachuk International

Manuel Palachuk has more than 30 years of business, management, and training experience in the computer and electronics industries, including owning and managing successful ITSM and MSP companies. He's a well-known author in the IT consulting community for small and medium businesses, and an experienced speaker and trainer at industry conferences. Manuel's goal and passion is to take your business to the next level, and he has the blueprint to do it.