Session 407: Flexible Scheduling: Working When, How, and Where You're Most Successful

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Session 407: Flexible Scheduling: Working When, How, and Where You're Most Successful

Thursday, August 6 at 10:15 AM

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We work to live. We don't live to work. As such, how life and work integrate is so important to employees, with many desiring increased schedule flexibilities. Everyone is also different, too, in terms of what they want and need from an employer. Gone are the days where everyone needed to work the same hours, tied to a desk or cubicle. Balancing the needs of the business with everyone's personal needs doesn't have to be so hard.

In this session, attendees will learn about the importance of offering increased schedule flexibility for support professionals, providing a culture that promotes working when, how, and where someone is most successful. By embracing change and technology, evolving how scheduling can be done for support professionals, you can successfully balance personal preferences and business needs.

SupportWorld Live speaker photo for Chris-Hanna

Chris Hanna


Evolving Management

Chris is the Founder of Evolving Management, where he provides resources to help leaders and organizations evolve their effectiveness to better thrive in today’s hyper-competitive market, leaping to new levels of success. In 15+ years of developing and leading teams across various industries, from retail, car rental, and customer support, he’s learned many lessons. The biggest lesson is that all leaders should continue to evolve their approach and management style. The more one continues to evolve how they manage their career, team, or organization, the harder it is for the competition to replicate what’s done well, creating both a moving target and competitive advantage. He’s also passionate about sharing his experiences and lessons learned throughout his career with developing unique, game-changing cultures that focused on driving continuous improvement that enhanced both the employee and customer experience. In 2018, Chris was recognized as an ICMI Mover & Shaker in the category of Workforce Manager. In 2019, he also started supporting the ICMI community as a “Featured Contributor” sharing content and resources. For more information, connect with Chris on LinkedIn and Twitter, or by visiting his website, Evolving Management.