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Session 410: Automation for the Princesses: How to Slash Ticket Resolution Times (CASE STUDY)

Thursday, April 11 at 10:15 AM

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This session will share how myriad manual, repetitive, time-consuming tasks across the ticket lifecycle are ripe for automation. Learn how leading organizations are getting each ticket to the right group, the right person, at the right time while ensuring SLAs are met and breaches are contained – fairy godmother-style – with automation and a bit of magic.

Jade Kahn

VP of Marketing


As SysAid’s VP of Marketing, Jade is a strong leader and collaborator with 15 years’ experience in marketing and strategy with a proven record of driving strategic business growth across global markets. Jade’s ITSM journey began in 1998 when he started his first degree in Business Information Technology in Sydney, Australia. Today, he thrives on creating deep connections with customers and understanding how the unsung heroes of the industry are impacting their organizations.