HDI Information Technology Conference 2019
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Session 409: Developing and Advancing a Centralized Support Center in K-12 Districts

Thursday, April 11 at 10:15 AM

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Indian Prairie School District is a suburban K-12 school district serving 28,000 students and 3,100 staff/teachers across 33 schools. IPSD was recently faced with a district-wide challenge: centralizing customer service, support services, and service management. In this session, attendees will learn about the research and strategic planning that went into integrating HR, Technology Services, Instructional Technology, Curriculum, and Instruction. Regardless of vertical, attendees will take away guidance on developing their own strategic plans for centralizing support services, as well as a workbook with resources and activities to accelerate their efforts.

Adam Smeets

Chief Technology Officer
Indian Prairie School District 204

Adam Smeets is the CTO at Indian Prairie School District in Aurora, IL. In his current role, Adam focuses on engaging and blending technologies that resolve institutional problems. Whether this involves blending PHP, ColdFusion, and other coding languages, or integrating existing systems with new technologies, he finds joy in making the pieces fit from the formatting, procedural, and functional perspectives. Adam is currently working on his EdD in curriculum and instruction from Loyola University Chicago, where his dissertation will focus on self-efficacy and competency variability in preservice teacher education.

Mary Sawyers

Systems Engineering Supervisor
Indian Prairie School District 204

Mary Sawyers is the Systems Engineering supervisor at Indian Prairie School District in Aurora, IL.

Brian Grinstead

Coordinator, Support Services
Indian Prairie School District 204

Brian Grinstead is an IT professional with over 20 years of experience and currently responsible for end user technology support and operations for the 4th largest school district in Illinois. He currently manages a team of 28 employees across 34 sites while supporting a fleet of 37,000 computing devices and associated technologies. Major supported technologies include; Windows 10, Chrome OS, Apple, Symantec Endpoint Protection, SCCM, Jamf, Smart Technology products, and HP printers and personal systems. He is currently working on implementing an enterprise wide adoption of OneDrive, Service Desk migration to a new Support Center, Windows 10 Intune roll out with hybrid SCCM configuration and Windows 10 feature update roll out.