Session 409: DevOps 101: What the Service Desk Needs to Know

Thursday, April 12 at 10:15 AM

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What do you do when a user calls your service desk to report an issue about something new and you're not aware of or prepared for the change? This is a real possibility with DevOps that helps establish an environment to enable smaller changes to be created faster and moved into production almost as quickly. Both software development and operations must be on the same page to make the process as painless as possible. This session covers the impact and changes necessary to allow the service desk to be current and fully support users. It presents both a tactical and strategic approach—so if agile and/or DevOps are a consideration in your organization, this is a must attend session.

David Moskowitz


David Moskowitz is a value-to-customer-driven professional with more than 30 years of strategic technology consulting and competitive assessment experience. David is the lead author of accredited Axelos RESILIA Practitioner and ITIL Practitioner courses. He is working on a book about DevOps and organizational change (forthcoming 2018).