SupportWorld Live

Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Session 408: Shifting Left?: How to Drive End-User Adoption


Thursday, April 11 at 10:15 AM

View Schedule

The benefits of IT self-service are well-known and proven. IT self-service empowers end users to solve their own IT-related issues and helps the IT organization lower its service and support costs. However, IT must drive end user adoption for it to be successful; it requires time and money to plan, implement, and maintain. And unless end users actually use self-service, that time and money will be wasted. In this session, attendees will take a deep dive into the factors that prompt end users to utilize self-service, including:

  • Barriers to adoption
  • Driving adoption
  • Engagement mechanisms

Ed Perez

Business Solution Consultant
Axios Systems

Ed Perez of Axios Systems has over 20 years of IT industry experience in planning and designing technology solutions. Ed’s focus is on utilizing the best approach and the most appropriate technology and resource to solve business problems. His extensive background uniquely combines pre-sales, sales, and services to provide customers with a superior advantage in IT. Ed's skills within ITSM and ITOM have provided great value for major software companies such as IBM, HP, BMC Software, and others.