Session 405: A Crash Course in Change Management

Thursday, April 12 at 10:15 AM

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In many organizations, when you say "change management," you'll get a strong response—and it's not always positive. If you're new to change management (or need to make it work better in your organization), this fast-paced, crash-course session will cover what you need to know to be successful in the real world. We'll put the focus on outcomes, not process, and we'll show you how to incrementally improve your efforts, measure business value, and make change management effective in your culture.

Greg Sanker

Oregon Department of Administrative Services

Greg Sanker is an IT service management author, speaker, and practitioner with decades of global IT experience, ranging from a Fortune 10 tech giant to the public sector. An international speaker known for his practical been-there-done-that advice, Greg frequently blogs about excellence in service management on and was recently named an Top 25 Thought Leader in Technical Support and Service Management by HDI. His new book, IT Change Management: A Practitioner's Guide, was released in September 2017.