Session 403: Service Desk Lessons Learned

Thursday, April 12 at 10:15 AM

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This session brings together a panel of experienced service desk managers, supervisors, team leads, and analysts to share their knowledge, answer questions, and discuss the things they wish they'd known when they started. They've been there, done that, and are ready to show you how it's done! So, come hear about their successes, learn from their mistakes, and gain insight into what they would have done differently if they could start over. (Panelists: Tamika Fudge, Cay Robertson, Ed Glapinski)

Krista Ciccozzi

Director, IT Customer Service

Krista Ciccozzi has been a support industry professional for 25 years, working in large technical support organizations and smaller IT departments. Regardless of the size, Krista understands the importance of the employees doing the work. Krista received her BA in organizational communications and a certificate in business leadership from Marylhurst University, and her leadership certificate from Dale Carnegie. She is a certified LEAN Six Sigma Green Belt and is past-president of the HDI Atlanta local chapter.