Session 309: Seeing the Diamond in the Rough: Hiring and Coaching for Success

Wednesday, April 11 at 3:00 PM

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Many times, employees possess a great deal of untapped talent that, once unleashed, can result in great accomplishments through an empowered, productive, and happy workforce. This session will show you the importance of staff development and some strategies for getting the most out of your employees through: goal setting, tools to choose the right employees for the right task, career roadmaps, succession planning, and more.

Melissa Jackman

Help Desk Manager
Duquesne University

Melissa Jackman has more than 20 years of experience in managing and motivating support teams in blended internal/external support environments. As help desk manager at Duquesne University, she is currently responsible for a team that supports approximately 15,000 users, and she's passionate about leadership and building and developing strong teams and individuals. Melissa currently serves as the VP of Vendor Management for the HDI Steel City local chapter, and she received her MA in leadership from Duquesne University.