HDI Information Technology Conference 2018

Session 307: Extending Service Management Across the Enterprise


Wednesday, April 10 at 3:00 PM

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For years, we've been told that service management should extend beyond the walls of the IT department. But that's easier said than done - many of the best-of-breed tools that deliver service in other parts of the enterprise aren't even owned by IT, and some are even outside your company. So, how do you get them all working together, and more importantly, how do you keep them working together though process and technology changes?

In this session, Craig McDonogh will demonstrate how to create a service management map for your organization. You'll learn which tools, systems and suppliers you should be integrating with your service management processes, and how to identify the ones that will bring the most value to your organization. Whether your service management processes are already operating across your organization or not, you'll walk away with practical ideas that you can implement quickly to extend service management outside of the IT silo.

Craig McDonogh

VP, Marketing
Perspectium

Craig McDonogh is a seasoned IT industry expert with more than 27 years of service management experience in both the vendor "factory" and the real world. Prior to working with Perspectium, Craig was one of the early employees at ServiceNow, where he shaped both product and messaging. Craig also spent 12 years with Remedy and BMC Software, holding various roles in the service management group, including ITSM strategy, director of product management, and head of Asia-Pacific marketing. Craig has worked passionately in the enterprise IT, cloud, and SaaS industries, and has presented at events around the world.