Paul Fordiani, CGEIT, is an IT Service Management consultant and Continual Service Improvement professional. He began as a simulation designer and database administrator, and thankfully progressed into a process improvement and compliance auditor. He has been part of many ITSM implementation efforts, as well as several successful ISO 9000 and ISO 20000 certification efforts. He was part of the United States Technical Advisory Group's review of ISO 20000-1:2011. He was an author of the Defense Enterprise Service Management Framework. He has extensive experience in improving operational performance in the Federal domain. He is a retired rugby player and referee, and is an excellent cook.