Session 208: Rise of the Machines: How AI is Transforming IT and the Self-Service Experience

Wednesday, April 11 at 11:30 AM

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In tomorrow's workplace, we're all super-productive and self-sufficient, interacting and conversing with helpful machines, not humans. Sound good or sound crazy? In this future-facing session, you'll explore the new and exciting innovations that are starting to transform the IT and end-user working experience. Join us and learn all about intelligent agents, virtual assistants, bots, conversational UIs, artificial intelligence, and algorithmic service automation. You'll leave armed with the knowledge to build your own IT innovation roadmap—prepare to embrace the bots!

Ian Aitchison

Senior Director, ITSM

Ian Aitchison leads Ivanti's ITSM product strategy, working with industry leaders and decision makers to help them embrace strategic IT transformation and the benefits of future technologies. Ian also contributes to the ITSM community, speaking worldwide on subjects around innovation, the future of IT, and ITSM. Ian's dynamic presentations are always lively, thought provoking, and entertaining.