Steve McMillan is the Director of IT Network Services for Mercury Insurance, a publicly held casualty insurance company located in multiple states. Steve and his team are focused on the design, build, implementation, and operations of IT systems in disciplines such as network, telephony, contact center technologies, ITAM, and AV Tech. Steve holds a Bachelor of Science in IT, a Master's of Management, and has spoken on IT disciplines such as Knowledge Management and IT Transformation internationally. Steve spends his spare time reading, traveling with his lovely wife Debbie, and is an 8th degree black belt in Jujitsu, teaching self-defense seminars as far away as the UK and Spain.