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Session 203: Autonomous Leaders: Creating a Self-Managed Team

Wednesday, April 10 at 11:30 AM

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Is it time to overthrow management tradition? In this session, learn how Infinite Campus's support team has set aside the traditional hierarchical org chart and embraced self-management and autonomous leadership. There are no job titles, and the entire team is involved in recruiting, onboarding, peer evaluations, rewards and recognition, workflows, processes, and problem solving. In the past four years of self-management, customer satisfaction and employee satisfaction have increased. You'll leave this session with ideas on how you can bring self-managed teams to your organization.

Gina Montague

Support Services Manager

Infinite Campus

Gina Montague is passionate about staff development, process improvement, and creating positive employee and customer experiences. Gina has more than 25 years of leadership and customer service experience, and she's proud to have a career in the support industry. For the past eight years, she's had the honor of leading the support team for Infinite Campus, a student information system for K-12 education. In April 2013, the Infinite Campus support team was awarded the HDI Team Excellence Award, and in 2016, they were a finalist.