HDI Information Technology Conference 2018

Session 201: Using Data, Knowledge, and Analytics to Make Better Business Decisions: The First American Corp. Experience


Wednesday, April 10 at 11:30 AM

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Better decision making depends on the quality of the data, the relentless pursuit of questioning, and measurable action taken based on the findings. In this session, attendees will take a deep dive into First American's operational experience using data, knowledge, and analytical thinking to identify opportunities for continuous improvement, implement new ideas, deflect or eliminate contacts and work effort, uncover workflow automation opportunities, and shift resolution closer to the customer. The First American leadership team is empowered to challenge the numbers, ask relevant questions, and identify trends, all of which requires a deeper understanding of data and analytics. Learn how they use baseline and actual data to justify and quantify the success and impact of every decision or action—and how you can, too!

Peter McGarahan

Senior Director
First American

Peter McGarahan is an active member and provides outstanding influence and contributions to the HDI community. As thanks, we are featuring him in the HDI Member Spotlight. Peter was the founder of McGarahan & Associates and offers 30+ years of IT, Business and Service leadership. He is passionate about sharing his lessons learned and career experiences through published articles and presenting at industry conferences around the world. His service leadership led the Taco Bell support organization to industry recognition after being awarded the Help Desk Institute Team Excellence Award in 1995.