Session 110: The Service Desk's Role in the Cyber Security Kill Chain

Wednesday, April 11 at 10:15 AM

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Over the past few years, we've heard sad (and sometimes tall) tales about the latest zero day, DDoS, vendor impersonation, and social engineering attacks. However, details concerning these incidents are often left out of the reports—like how companies respond to security incidents. After thorough review and discussion of several case studies—focusing on what went right (and wrong)—you'll learn how the service desk fits into the security kill chain.

James Stanger

Chief Technology Evangelist

James Stanger is a respected authority in security, help desk, open source, ITSM, networking, and IT certification. Over the past twenty years, he has consulted with corporations, governments, and learning institutions worldwide, including IBM, Symantec, the US Department of State, the US Department of Defense, the Scottish Qualifications Authority (SQA), and the United Arab Emirates Cultural Division. He has published dozens of books and articles concerning IT, and developed education and certification programs used around the world.