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Session 110: Reaching for the Sky: IT Support Transitions to the Cloud

Wednesday, April 22 at 10:15 AM

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Over the past two years, the IT Service Desk at the Duke University School of Nursing has transitioned from a support group for primarily on-premises services to a team focused on a growing cloud-based infrastructure. Transitioning services from a local data center to Amazon Web Services presented some interesting challenges, ranging from a new set of 24x7 alerts to complex, container-based DevOps for a suite of in-house business apps. In this interactive session, Glenn Setliff will share how they evolved their team to expand the breadth of support offerings without an increase in staff or budget – and while maintaining consistently high levels of customer service

SupportWorld Live speaker photo for Glenn-Setliff

Glenn Setliff

Director, IT

Duke University School of Nursing

Glenn Setliff is a technologist who enjoys working in educational environments. He recently completed an MBA, which helped him bring a more strategic view of technology to his organization. Setliff is a former presenter at HDI Fusion and regularly shares case studies and expertise at technical conferences, where he also enjoys hearing from other IT leaders about their successes.


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