Session 109: Quick Fixes for Analyst Performance Challenges

Wednesday, April 11 at 10:15 AM

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Help desk leaders are constantly trying to get the best performance from their analysts, but for many, success remains elusive. This interactive session will show you how to use a simple, nonproprietary tool to diagnose and resolve common performance challenges. You'll discuss some common obstacles to great performance, identify steps you can take to determine the root cause, and discover straightforward fixes to help analysts unlock their hidden potential. You'll leave this session with practical ideas that can be implemented immediately.

Jeff Toister

Toister Performance Solutions

Jeff Toister is a trainer, consultant, and author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Service. He has developed 17 training videos for LinkedIn Learning, and he is an ATD Certified Professional in Learning and Performance (CPLP). In 2017, Jeff was named one of the Top 25 Thought Leaders in Technical Support and Service Management by HDI.