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Session 107: Top 10 Reasons Why Knowledge Management Initiatives Fail (and How to Avoid Them)

Wednesday, April 22 at 10:15 AM

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As data stores continue to grow within companies, knowledge workers spend increasingly more time searching for information to do their jobs effectively. A constant tension exists between the corporate knowledge management strategy to use knowledge to achieve strategic goals and the knowledge worker's habit of hoarding knowledge to ensure job security. To prevent the common failures of a knowledge management implementation, organizations must drive the organizational change that is required to support the creation, reuse, and improvement of knowledge. This session will identify the top ten reasons why knowledge management initiatives fail with the goal of helping organizations avoid ineffective knowledge management practices.

SupportWorld Live speaker photo for Julie-Mohr

Julie Mohr

Author & International Keynote Speaker

JulieLMohr.com

Julie is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching — her purpose is to change the world through thought-provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her PhD in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. She also is an ITIL Expert, Certified Help Desk Director, and Certified Governance IT Professional. Julie speaks at conferences worldwide on topics of leadership, business, knowledge management, service management, governance, organization development, process engineering, service level management, and continual improvement.