SupportWorld Live

Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Session 105: We've Been Hacked: Why Security Needs All Hands on Deck

Wednesday, April 10 at 10:15 AM

View Schedule

Is your organization's security operations (SecOps) team working tightly with other IT teams to ensure the enterprise is secure? Who in IT is accountable, and why? From the service desk to technical and application management, how does vulnerability management and security incident management affect the IT world?

SecOps is needed now more than ever. As the number of breaches and vulnerabilities grow, organizations are still struggling to understand and document their infrastructures and identify their risks. This session will provide a deep dive into the key elements of ITSM that are critical to success with SecOps. Attendees will walk away with:

  • An operational readiness checklist
  • Playbooks for security incident management
  • An understanding of the roles and responsibilities of security management
  • Techniques for bringing SecOps to the front lines of support

Phyllis Drucker

Senior Consultant

Phyllis Drucker is senior consultant and information leader at Linium with more than 20 years of experience in service management. She holds numerous industry certifications, including ITIL Expert and VeriSM, as well as being an international speaker and author. Phyllis is a recognized expert on the service request catalog, and she was an early adopter of enterprise service management, first applying service management capabilities to HR, finance, accounting, and contracting in a shared service center environment in 2006. Since her first speaking engagement in 1997, Phyllis has helped to advance the service management profession of leaders and practitioners worldwide by providing her experience and insight on a wide variety of topics.