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Session 103: Seeing the Diamond in the Rough: Hiring and Coaching for Success

Wednesday, April 22 at 10:15 AM

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Many employees possess a wealth of untapped talent that, once unleashed, can result in great accomplishments and an empowered, productive, and happy workforce. This session will show you the importance of staff development, techniques for managing performance issues, and some strategies for getting the most out of your employees through goal setting, matching employee skills to a specific task, career-pathing, succession planning, and more.

SupportWorld Live speaker photo for Melissa-Jackman

Melissa Jackman

Help Desk Manager

Duquesne University

Melissa Jackman has more than 20 years of experience in managing and motivating support teams in blended internal/external support environments. As Help Desk Manager at Duquesne University, she is currently responsible for a team that supports approximately 15,000 users, and she's passionate about leadership and building and developing strong teams and individuals. Melissa served as the President of the HDI Steel City Chapter between 2015-2017, is a published as Featured Contributor for HDI Support World. She received her MA in Leadership from Duquesne University.

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