Session 101: Crowdsourcing: A Collaboration of Desktop Support Questions and Answers (Two Hour Session)

Wednesday, April 11 at 10:15 AM

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This interactive, crowdsourced, collaborative session will bring together desktop support leaders in search of answers and solutions to all their pressing issues and questions. Facilitated by desktop support leaders, this session will focus on three key topics: people, process, and technology. Come prepared with your issues and solutions and get ready to explore and discuss strategies with your peers!

Rae Ann Bruno

Business Solutions Training, Inc

Rae Ann Bruno is the president of Business Solutions Training, Inc., where she consults and trains in various areas of ITIL, KCS, communications, internal marketing, metrics, and process improvement. Rae Ann holds several ITIL certifications, is a faculty trainer for HDI, and is the author of Translating IT Metrics into Business Benefits and What Have You Done for Me Lately? Creating an Internal Marketing Culture. She is also a member of the HDI International Standards Committee.