HDI Information Technology Conference 2019
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Pre-10: MasterMinds: Healthcare


Tuesday, April 9 at 9:00 AM

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MasterMind: "Coordination of knowledge and effort, in a spirit of harmony, between two or more people, for the attainment of a definite purpose." – Napoleon Hill

Are you a technical support or service management leader in the healthcare industry who's looking for a unique opportunity to network, share, and learn from the experience of other healthcare leaders who share your same pain points and challenges? MasterMinds is a place for professionals in hospitals, clinics, and healthcare systems of all sizes (public, private, nonprofit, university-supported) to bring their unique challenges, collaborate on innovative solutions, and gain long-term benefits from a new group of peers in the industry. MasterMinds will help you develop new skills to bring back to your workplace and put into immediate use. Take a deep dive into topics and issues like (but not limited to):

  • The strategic value of the service desk in healthcare systems
  • Data and analytics tools for strategic decision making
  • Best practices in service portal design
  • The challenges of change management in a fast-paced patient care environment
  • Best practices for implementing or upgrading an EMR/EHR

Experience an open forum where you'll receive individualized advice, hear diverse perspectives, and build connections, relationships, and skills that will endure.

Amy Eisenberg

Content Specialist
HDI/ICMI

Amy Eisenberg is the content specialist for HDI, where she works with industry experts and practitioners to create content for technical support professionals. She has more than 20 years of experience publishing content in print, online, and for conferences and technical seminars for IT professionals to help them gain new skills and advance their careers. Amy is also a facilitator for HDI Leadership Forums to help service and support leaders tackle people, process, and technology challenges for service management. Follow Amy on Twitter @eisenbergamy.