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Pre-7: Two-day Workshop: Customer Experience Accelerator Bootcamp

Monday, August 3 at 8:30 AM

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Customer Experience is the next competitive battleground: Are you ready for the battle? After completing the two-day C/X workshop – you will be. This workshop is designed for leaders who want to be on the front-lines initiating, improving and optimizing an effective CX program.

This workshop focuses on key topics such as:
CX vs. Customer Service
Key CX Metrics
Journey Mapping
Voice of the Customer
Customer Experience Maturity
You'll walk away with the knowledge of how to build and design a C/X Program to maximize customer experience.

SupportWorld Live speaker photo for Nate-Brown

Nate Brown

Co-Founder, CX Accelerator and Chief Customer Officer

Nate Brown is a perpetual student of the world’s greatest experiences and the people who create them. Having spent the first decade of this career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience 2015. He was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, as well as being named a top CX thought leader by TruRating, Qminder, ProcedureFlow, LifeHelpNow, ICMI, and Exceeders. As a passion project, Nate recently created CX Accelerator, a first-class virtual community for Customer Experience professionals. Nate currently serves as the Chief Experience Officer for Officium Labs and can be found at a variety of conferences speaking and training on the CX topics he loves.

Sponsors

The Following Sponsors Make This Event Possible