Pre 7: Coaching Skills for Quality Support

Monday, April 9 at 8:00 AM

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People are an organization's most essential resource. Coaching is about engaging those resources and encouraging them to be successful. Coaching skills are therefore critical to organizational maturity, to helping an organization increase engagement, commitment, and overall quality. Effective coaching can empower others to be their best, to be more self-aware and responsible. It can also generate improvements in performance and target goals, facilitate relationship-building between people and departments, and maximize the value of training, quality programs, and continual service improvement. These initiatives enable technical service and support organizations to significantly improve service levels, gain operational efficiencies, and increase the organization's value to the company through knowledge management.

Beth Haggett, LCSW, PhD


Beth Haggett inspires transformation in areas that matter for individuals and organizations. Her vast experience as an organizational consultant, speaker, coach, trainer, and facilitator help her invoke transformation personally and professionally. With more than twenty years of experience improving relationships and assisting individuals and organizations in increased well-being and effectiveness, her coaching curriculum is considered a 'best practice' in the support industry and is licensed by several companies. Beth has a Bachelor's degree in Psychology, a Master's in Clinical Social Work, a PhD in Mind-Body Medicine and is a certified Master Personal & Executive Coach. In addition to her consulting and training she is an adjunct faculty member at Saybrook University.