Pre-2b: Three-day Workshop: HDI Support Center Manager

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Pre-2b: Three-day Workshop: HDI Support Center Manager

Sunday, August 2 at 8:30 AM

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This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.

SupportWorld Live speaker photo for Darrell-Bond

Darrell Bond

Consultant

Radar Solutions

Darrell Bond is a customer service professional with over 29 years experience dedicated to delivering, planning, designing, managing, and improving the delivery of service. Darrell is a founding Partner of RADAR Solutions Group Inc., Canada’s HDI Gold Distributor. In addition to helping new companies get off the ground by defining and building service solutions, he also helps established organizations solve service issues, consolidate services, or work their way through outsourcing arrangements. His passion for improving the “customer experience” has lead him to become an Auditor for HDI’s Support Center Certification program where he can apply his expertise in helping clients prove success. In addition to supporting HDI’s SCC program, he is also a HDI certified instructor for HDI Support Center Analyst and Knowledge Centered Support (KCS), a proven approach for transforming support from reactive to proactive.