Pre 12: Creating a Service Catalog That Just Works

Tuesday, April 10 at 9:00 AM

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Creating a service catalog is a deceptively complex task. From capturing stakeholder perspectives to gathering end-user feedback, a lot of work goes into making an effective service catalog. This workshop will help you create your first service catalog or revamp an existing one. You'll leave with a deep understanding of what service is, examples that can be used in your environment, a framework for developing/refining your service catalog, and a roadmap for handling new and retiring services through portfolio management.

Andy Rivers

Senior Advisor

Andy Rivers is a senior advisor at Beyond20 with more than 15 years of IT experience, mostly in higher education. Before joining the Beyond20 team, Andy was the associate CIO at the University of Tennessee. Andy received his MS in telecommunications systems management from Murray State University, and he holds a variety of IT certifications, including ITIL Expert, SAFe SPC, Certified Scrum Master, and CISSP.