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Customer Case Study: Thomas Jefferson University and Jefferson Health

Wednesday, April 10 at 7:30 AM

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In this session, the Digital Innovation & Consumer Experience (DICE) Group at Jefferson will review how they design and develop solutions for current problems in the healthcare setting. With over 30,000+ employees, Jefferson has built an efficient, future-focused organization that brings exceptional value and quality to patients, students, employees, donors, and the community. To achieve this vision, they examined existing workflows and patient journeys and single out the moments that when refined, even incrementally, can dynamically improve the overall experience.

Additionally, Jefferson will share insight into:

  • How LogMeIn Rescue helped Thomas Jefferson better triage and report on issues ensuring they were sent to the proper team the first time.
  • Why quick wins can help your team build the momentum, support and trust you need to push toward bigger, bolder strategies and long-term goals.
  • How healthcare must take cues from retail, hospitality and ecommerce to come up with human-centric solutions.

Sam Armstrong

Solutions Consultant


Sam Armstrong has been with LogMeIn for nearly four years, spanning roles across the customer support organization. As a customer success manager, Sam is responsible for increasing product adoption and usage by empowering customers to better understand their business and helping them leverage all the features and functionality that LogMeIn products have to offer.

Matthew Ernst

VP of Digital Services, Business Development & Learning

Thomas Jefferson University

Paul Pierson

Manager, Business Development, ServiceNow Digital Innovation, and Consumer Experience

Thomas Jefferson University