Breakfast Briefing 5: Becoming a Tech Support Concierge

Wednesday, April 11 at 7:30 AM

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The Ameritas – GTS team has won the HDI CSAT Elite 50 award three times in the past five years, never dropping out of the top five. What's Ameritas's winning combination? A great team, a well-run service desk, and a strong focus on customer service. We're a true tech support concierge. How can you build your own winning tech support concierge? Attend this session to hear Ameritas's story, and leave with the knowledge and tools to help your team move to the top of the list. 

Adam Hohbein

Team Leader, Group Technical Support
Ameritas – GTS

Adam Hohbein is a 17-year veteran of the IT industry, having worked his way up from the help desk to IT management. In his current role at Ameritas – GTS, he focuses on team building, employee engagement, and customer satisfaction. Adam is currently the VP of special events for the HDI Nebraska local chapter. He's also a certified HDI Support Center Team Lead and holds a certificate in ITIL Foundations.