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See answers to some of the most frequently asked questions regarding SupportWorld Live 2020.
When and where will SupportWorld Live 2020 now take place?
August 2-7, 2020 at the MGM Grand Resort & Casino in Las Vegas, NV
I am a current SupportWorld Live 2020 conference or expo registrant; now that the event has been postponed to August, what will happen with my pass?
We will automatically transfer your registration to the new dates to help make this a seamless transition for you, and help you retain this investment in your professional development. Our registration portal is temporarily suspended to prepare for the new event dates. Once it re-opens, you will receive an email confirmation of your registration along with updated event and hotel information and cancellation terms.
If you were registered for a pre-conference training course, you will be hearing from your HDI account representative to determine your interest in completing the training portion of your registration virtually over the original dates (mid-April).
What is the hotel room cancellation policy?
If you made a room reservation at the MGM Grand, you should have received notification of its cancellation (with no penalty) directly from the hotel. Any deposits paid will be refunded in approximately 7 business days. If you have not received notification of hotel cancellation, please contact the MGM Grand directly.
Who should I contact if I have questions?

  • Attendee Registration: contact our Customer Care team at 800-248-5667 from 9:00am-6:00pm EST or email [email protected]
  • Sponsor or Exhibitors: contact Amanda Groppetti at 415-947-6213 or email [email protected]
  • Media or Press: contact Briana Pontremoli at 508-380-9261 or email at [email protected]
  • Speakers: contact Christine Montoya at 719-955-8151 or email [email protected]


Why did you make the decision to postpone SupportWorld Live 2020?
Given the ongoing concern about public safety – and now recent announcements from the CDC, the State of Nevada, and the MGM Resort - we have worked as quickly as possible in concert with the MGM Grand to secure new dates for SupportWorld Live. SupportWorld Live is now rescheduled to August 2-7, 2020.

Having spent the past year preparing for the event with our advisory boards, speakers, exhibitors and event partners, we're genuinely disappointed not to be able to host you in the coming weeks, but the customer experience and safety of our community and everyone involved in the event continues to be our top priority.

Our decision to move the event to August is also based upon our desire to provide you with the value you’ve come to expect when attending SupportWorld Live. The HDI community has always been strong and tight-knit, and we expect that this community will be more important than ever once this pandemic is behind us. We look forward to welcoming you all in August!