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Register by July 17 for early bird savings!

See answers to some of the most frequently asked questions regarding SupportWorld Live 2020.


When and where will SupportWorld Live 2020 now take place?

As eager as we are to bring you all together in person, it seems increasingly unlikely that large gatherings will be viable by August. We have made the difficult decision to cancel our live event, scheduled for August 2-7 in Las Vegas, NV, and replace it with SupportWorld Live: A Digital Experience.

  • Pre-event training and certification will be held virtually from August 4-6.
  • From August 11-12, SupportWorld Live: A Digital Experience will feature the quality content, meaningful connections and just plain fun you’ve always associated with our live events – while fully leveraging the advantages only a digital platform can offer!


I am a current SupportWorld Live 2020 conference or expo registrant; now that the event has been switched to a 100% digital experience, what will happen with my pass?

  • Those with paid registrations for conference or training packages at the live event should have received emails and/or calls describing their options. If you have not received these details, please contact our Customer Care team at at 800.248.5667 or webchat at www.supportworldlive.com from 9:00am-6:00pm EST or email [email protected]
  • Those with unpaid conference or confirmed hall only registrations for the live event have been automatically transferred to our free “Keynotes & Hall Only” package for the Digital Experience. To access all of the valuable session content and networking options, upgrade your package by June 19 for best pricing for full Live and On Demand access!


How is SupportWorld Live: A Digital Experience going to be different from other virtual events I’ve attended?

The HDI team knows how much this community values the energy, inspiration, knowledge and networking our events deliver for you. We have been busily at work trying to re-imagine how we can achieve the same goals and serve your educational, business and networking needs in a virtual environment. We are excited to share that we’ve found a way!

Discard your preconceived notions of dry, one-dimensional virtual events. SupportWorld Live: A Digital Experience will feature the quality content, meaningful connections and just plain fun you’ve always associated with our live events – while fully leveraging the advantages only a digital platform can offer!

Get ready for:

  • Pre-event networking, video discussion groups and bonus content
  • Timely, inspiring keynotes
  • Topic based tracks of concurrent conference programming
  • AI-fueled matchmaking with attendees, sessions and exhibitors
  • Video discussion groups and happy hours based on industry or topic area
  • Exposure to the latest products and services from exhibitors and sponsors
  • Everyone’s favorite event host, Kirk Weisler
  • Inspiring industry awards
  • Music from the HDI House Band, Patrick and the LVB
  • Mindfulness breaks
  • Games, giveaways and prizes
  • And so much more!

How long will On-Demand access to Digital Experience content be available?

If you purchase a pass that includes on-demand access, the content will be available through December 31, 2020. (Note that training and certification classes are not available as part of the on-demand package.)


Who should I contact if I have questions?

Sponsors

The Following Sponsors Make This Event Possible