Powered by HDI Conference | SupportWorld Live

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Virtual Passes are Now Available!

We know that budgets can be tight, and not all companies are
allowing their employees to travel these days. Get your
FREE virtual pass and still catch the highlights.


Health & Safety

Your safety is our top concern, which is why we've updated our health & safety protocols to requiring proof of vaccination OR a negative COVID-19 test result. Masks are highly encouraged in indoor spaces. See our full list of safety measures.
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Become an Exhibitor

Connect with service and support professionals who need the latest technologies, systems, and methodologies that can transform their day-to-day operations.
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Welcome to SupportWorld Live!

Be there when the industry finally reunites in person. It's been a year of constant change; reinventing core process overnight. A lot has been learned, and we're ready to join forces, and pave the way forward together.

Why Attend?

Service and support is only as good as the outcome it produces, and this is where SupportWorld Live separates from the pack.

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Passes & Pricing

With several passes and substantial discounts, choose the package that best suits your budget and business needs.

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Trainings, workshops, keynotes, learning sessions, award ceremonies, networking events, parties, expo hall, and more!

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We are now requiring proof of vaccination or a negative COVID test.



Expert and experienced, these headline speakers will heighten you and your team’s awareness around the pillars of success: organizational excellence, unflappable leadership, and a healthy, productive culture. You’ll bear witness to the power of coming together and the impact it can have on your career, your team, and your business.

There’s Always A Way: How to Cultivate Resilient, Focused, And Energized Teams During Uncertain Times
Alex Banayan
Best Selling Author and Renowned Keynote Speaker
Intentional Leadership: Currency, Change, & Creating A Powerful Presence
Carla Harris
Vice Chairman, Managing Director and Senior Client Advisor, Morgan Stanley
#NoMatterWhat — The 5 Systems to Achieve Breakthrough Results in Your Business & Life, Regardless Of Circumstances
Sterling Hawkins
Internationally Recognized Thought Leader and Founder, #NoMatterWhat Movement

Conference Program

With rapid change affecting service and support more than ever before, there’s one thing we can be sure of: the knowledge you gain at SupportWorld Live will help you move your support center forward. Here, you will find 75+ sessions, roundtables and resources covering the latest industry topics and insights you seek on essential areas, including customer experience, knowledge management, metrics reporting, employee engagement, staffing on a budget, and more.

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Become an Exhibitor

92% of the HDI community are support center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing products and solutions. SupportWorld Live is where service and support center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their support centers forward in the coming year.


Pre-Event Training Courses

Ranging from two- to three-days, these intensive courses (some offering certification) happen before the main event and are administered by thought leaders with practical, pragmatic experience with key industry methodologies and frameworks. You will walk away with lots of ideas that can be applied to your support center immediately. View our topic or role specific pre-event training course options, and take the next step in your career, all while onsite at SupportWorld Live.