Powered by HDI Conference | SupportWorld Live

CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Registration is Now Open!

We're excited to welcome the service and support industry back, in-person in Orlando this November! Reserve your spot today.
Register Now
 

Health & Safety

After the year we've had, creating a safe, healthy, and productive experience is our top priority. We're very encouraged about being able to gather as an industry in July 2021. Working in lock-step with our host venue, the MGM Grand, we're putting together some of the highest safety standards in the business.
Learn More About Health & Safety
 

Welcome to SupportWorld Live!

Be there when the industry finally reunites in person. It's been a year of constant change; reinventing core process overnight. A lot has been learned, and we're ready to join forces, and pave the way forward together.

Why Attend?

Service and support is only as good as the outcome it produces, and this is where SupportWorld Live separates from the pack.

Learn More »
Passes & Pricing

With several passes and substantial discounts, choose the package that best suits your budget and business needs.

Explore Your Options »
Schedule

Trainings, workshops, keynotes, learning sessions, award ceremonies, networking events, parties, expo hall, and more!

Schedule At A Glance »

Receive updates and announcements

Conference Program

With rapid change affecting service and support more than ever before, there’s one thing we can be sure of: the knowledge you gain at SupportWorld Live will help you move your support center forward. Here, you will find 75+ sessions, roundtables and resources covering the latest industry topics and insights you seek on essential areas, including customer satisfaction, knowledge management, metrics reporting, employee engagement, staffing on a budget, and more.

Learn More

Become an Exhibitor

92% of the HDI community are support center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing products and solutions. SupportWorld Live is where service and support center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their support centers forward in the coming year.

GET MORE INFORMATION

Pre-Event Training Courses

Ranging from two- to three-days, these intensive courses (some offering certification) happen before the main event and are administered by thought leaders with practical, pragmatic experience with key industry methodologies and frameworks. You will walk away with lots of ideas that can be applied to your support center immediately. View our topic or role specific pre-event training course options, and take the next step in your career, all while onsite at SupportWorld Live.

VIEW TRAINING COURSE OPTIONS