SERVICE DESK LEADERS

Are you in a service desk leadership role and looking to improve the perceived value of your team? Want to increase satisfaction of your analysts and your customers? You are not alone. HDI 2017 has the information and connections you need to enhance your culture, reporting, service and operations. Spend four days with us in Washington, DC to learn from industry peers and experts. We've got several learning tracks filled with breakout sessions designed to meet your needs. And, our conference's mission to connect the world of technical support means your leave DC with new connections, ideas, best practices and lessons learned from others in your shoes. HDI 2017 is the event you won't want to miss.

Learning Tracks Designed to Meet Your Needs

  • Putting Metrics to Work

  • Reinventing the Customer Experience

  • Service Desk Foundations

  • Service Desk Masters

  • Support Center Optimization

  • Team Performance and Transformation

Build your schedule today and check out the full lineup of breakout sessions we have, plus keynote speakers, and networking opportunities as well as our pre-conference workshops to help you shine in your service desk leadership role!

Register Now