EXECUTIVE-LEVEL MANAGEMENT

Are you in an executive-level management position and looking for strategic content to improve your technical support operations? You are not alone. HDI 2017 has the information and connections you need to resolve your business's current challenges. Spend four days with us in Washington D.C. to learn from industry peers and experts. We've got an entire learning track filled with breakout sessions dedicated to you and your needs. Learn the best ways to maximize your organization’s investment in process, people, and technology.

The Executive Stakeholder Perspective Track

  • Building Valued Relationships Between the Business, IT, and Strategic Partners 

  • Continual Service Improvement: What Does "Improvement" Really Mean? 

  • Developing a Strategic Service Plan That Demonstrates the Value of Your Support Center

  • The Era of Shift-Left: A Case Study in Cost Reduction

  • Leading the Way: The Role of the Service Desk in Meeting Changing Business Needs and Expectations

  • Managing and Sourcing Strategic Vendor Relationships: A Roundtable

  • Executive Dashboards: Translating Operational Metrics Into Business Results 

  • The Creative Storm: Igniting Creative Leadership in Your Organization

  • The Concierge Center: Putting the Value of the Service-Profit Chain to Work

Full Conference Schedule

Executive Connections Package

HDI appreciates the value of networking with peers who have similar objectives and challenges. In addition to strategic-focused breakout sessions, we offer an exclusive executive-level conference upgrade to make it convenient to connect and consult with others in similar leadership positions. As part of this VIP package you will have access to Q&A sessions with keynote speaker such as Biz Stone, co-founder of Twitter & CEO of Jelly Industries.

Select the Executive Connections Conference Package when you register. Please note, the Executive Connections Package is limited to the first 100 Executive Connections registrants.

FREE UPGRADE: Register three or more for HDI 2017 Conference & Expo, and upgrade one pass to the Executive Connections package for free ($400 value). Contact us at 800.248.5667 to take advantage of this new offer.

Register Now