Executive Connections Package

* Member discount requires HDI Silver membership or above.
** One-day pre-conference workshops are free when combined with a conference package and purchased prior to December 9, 2011. They are $395 each if purchased as standalone workshops.

HDI 2012 Executive Connections

Exclusively for senior technical support leaders.

Behind every winning support organization is an exceptional leadership. This special networking package, limited to 100 senior directors and executives, allows you to learn about your peers’ strategies for improving team performance, negotiating with business partners, and promoting their agendas.

Renowned industry leader Craig Baxter will host this exclusive program and facilitate discussions during private breakfast and lunch roundtables. Adapting the “open space” model to enhance idea sharing and generate action ideas you can implement, you’ll enjoy unencumbered time to network with other senior technical support executives on topics that are relevant to your interests. Take advantage of this time to share the new ideas you've heard, help others examine alternative strategies and ideas, and begin a dialogue that will grow throughout the year. And, as an extra bonus, get up close and personal with keynote speakers.

The Executive Connections Package includes all Conference & Expo Package benefits:

• Eighty content-rich breakout sessions
• Six thought-provoking keynote speakers
• Conference and industry resources, including:
• Access to speaker handouts and presentations for each session;
• A Program & Exhibitors Guide; and
• A conference bookstore stocked with industry products and publications.
• The Expo Hall – Visit this interactive, action-packed hall featuring more than 100 leading providers of internal and external IT service and technical support technologies, products, and services.
• Product Showcase – Vendors take the stage for product launches and demonstrations.
• Prize Giveaway – Join us as we raffle off desirable gifts provided by our vendors.

• An exclusive VIP executive reception;
• Facilitated roundtable discussions and networking opportunities with industry experts;
• Three formal, seated breakfasts;
• Two formal, seated lunches;
• Access to premium reserved seating at all general sessions; and
• Up-close-and-personal interaction with keynote speakers Lou Holtz and Dr. Michio Kaku
  

Hot Topics

• Desktop virtualization
• Support virtualization and social media
• Bring-your-own-device (BYOD) policies
• Remote support
• Merging the support center (level 1) and desktop support (level 2)
• Self-service
• Fiscal accountability for technical support
• Shift of power from IT to the business

Facilitated by Craig Baxter

As HDI’s global brand director, Craig Baxter is responsible for providing general oversight and management of the HDI business. His background is in software development, IT management, technical support desk, call center solutions, and operations. Prior to joining HDI, Craig held VP positions over applications development, operations, and technical product development. Before that, he led software development efforts and satellite operations.