Executive Connections Package

* Member discount requires HDI Gold membership or above.
** One-day pre-conference workshops are free when combined with a conference package and purchased prior to December 6, 2013. They are $395 each if purchased as standalone workshops.

HDI 2014 Executive Connections

Exclusively for senior technical support leaders.

Behind every winning support organization is exceptional leadership. This special networking package, limited to 100 senior directors and executives, allows you to learn about your peers’ strategies for improving team performance, negotiating with business partners, and promoting their agendas.

The Executive Connections Package includes all Conference & Expo Package benefits:

A Comprehensive Program

• Eighty content-rich breakout sessions
• Five thought-provoking keynote speakers
• Conference and industry resources, including:
• Access to speaker handouts and presentations for each session
• A program and exhibitors guide
• A conference bookstore stocked with industry products and publications

PLUS:

• An exclusive VIP executive reception
• Facilitated roundtable discussions and networking opportunities with industry experts
• Three formal, seated breakfasts
• Two formal, seated lunches
• Access to premium reserved seating at all general sessions
• Up-close-and-personal interaction with keynote speakers

Hot Topics

• Desktop virtualization
• Support virtualization and social media
• Bring-your-own-device (BYOD) policies
• Remote support
• Merging the support center (level 1) and desktop support (level 2)
• Self-service
• Fiscal accountability for technical support
• Shift of power from IT to the business