Are you in a desktop support leadership role and looking to improve your team's service and operations? You are not alone. HDI 2017 has the information and connections you need to enhance your team's relationships, satisfaction, and efficiency. Spend four days with us in Washington, DC to learn from industry peers and experts. We've got an entire learning track filled with breakout sessions dedicated to desktop support. Learn from others in your shoes and who've worn them with flying colors. Desktop support teams are often misunderstood and underappreciated. HDI 2017 is here to help!

The Evolving Desktop Support Track

  • Crowdsourcing and Connecting: A Roundtable on Desktop Support Challenges

  • Securing Network Printers and Forever Ending Unwanted Print Jobs

  • Breaking Down the Barriers Between the Service Desk and Desktop Support

  • Does IT Have a Crystal Ball?: A Case Study on Forecasting Future Trends

  • IT Vending Machines: A Case Study in Self-Service

  • The Secrets of Successful Desktop Support: A Panel Discussion with Finalist for the HDI DSTOY Award

  • Winning at Desktop Support: Moving from Reactive to Proactive

  • Automation on Tap: How Desktop Support Can Gain Efficiency Through Automation

  • Gaining Leadership Buy-In for Incident Reduction Initiatives

Check out the Pre-conference Workshops for Desktop Support Leaders and our Full Conference Schedule to see the many sessions we have in 7 more learning tracks, plus keynote speakers, and networking opportunities to help you shine in your desktop support leadership role!

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