Benefits of Attending

What Will You Gain at the HDI Conference & Expo?

An efficient support center never comes easy. It takes passion, dedication, and a very particular set of skills, both of the technical and customer service variety. HDI Conference & Expo is the tech support pro's Shangri-La. A place to network and learn with your people. A place to get energized and recharged. A place that will help you realize your value—and show you how to prove it to the business.

  • Get the latest trends, technologies, and solutions to meet the increasing demands of the tech support industry.
  • Network and discover indispensable techniques from best-in-class organizations who've been there, done that.
  • Apply the latest developments in desktop support, customer experience management, service desk, metrics, and other industry hot topics to your own tech support initiatives.
  • Expand your peer network and make valuable new industry contacts.
  • Break the routine for a few energizing days in Las Vegas.

Why HDI


Who Should Attend the HDI Conference & Expo?

Some come from outside of IT and have strong management skills but little tech experience. Others moved up from within IT and need a little polish on their people-management skills. Many are experienced practitioners with battle-tested stories to share. And there’s always a contingent of the brilliant-but-introverted folks looking to finally find their people. Whoever you are, and whatever your role is on your service and support team, there’s a place for you at HDI 2018.

  • The business-minded executive focused on improving his company’s productivity and bottom-line performance
  • The hands-on executive aiming to shape her team into leaders
  • The manager or director determined to take her team, service, and career to the next level
  • The analyst or technician seeking to expand his understanding of industry principles and practices
  • Any and all leaders new to the world of service and support
See a list of companies who have sent their team in the past to HDI Conference & Expo.

What's Included With Your Conference Pass?

All the necessities, several game-changers, and even a few fun perks.. Here’s what’s included with your conference package:
  • Keynotes: Unlike other events, HDI Conference & Expo features not one, not two… but four keynote speakers! They open and close each day with messages that educate and inspire.
  • In-depth sessions: Eighty expert-led breakout sessions give you practical how-tos, galvanizing strategies, and real-world solutions you can immediately implement in your organization.
  • Networking activities: You'll find industry trailblazers to connect with around every corner, but the opportunities are particularly impactful at networking receptions and the super-amazing HDI Conference party!
  • Breakfast briefings: We made the most important meal of the day even more important! Break bread with friends and participate in facilitated discussions.
  • Expo Hall: It's where you'll meet the industry's top solution providers and find the newest technologies, ideas, systems, and methodologies.
  • Food & drink: Enjoy three breakfasts, two lunches, hors d'oeuvres and libations at receptions, and snacks during the day.

Pre-Conference Workshops

Have an issue in your organization that you'd like to fix? Take a look at our pre-conference workshops and training classes to see what kind of expanded learning opportunities are available to you.

Executive Connections Upgrade

What if we told you that we have a better, more exclusive conference pass for HDI Conference attendees? Get VIP treatment with a conference experience that’s more targeted and intimate, yet much more impactful. Explore Executive Connections.

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