Pre-Event Training

Pre-event training can be purchased as stand-alone courses or as a complement to your conference package. Training selections include multi-day courses, with and without certification.

All pre-event training classes have limited seating and fill up quickly. Pre-registration is required. Register early!

Course	Start	Dates	Duration	Certification Exam Included	Price
Pre-1: HDI Support Center Director	Saturday	4/27-4/29	3 days	Yes	$3,149
Pre-2: HDI Support Center Manager	Saturday	4/27-4/29	3 days	Yes	$2,499
Pre-3: HDI Desktop Support Manager	Saturday	4/27-4/29	3 days	Yes	$2,499
Pre-4: Knowledge-Centered Service Principles	Saturday	4/27-4/29	3 days	Yes	$2,199
Pre-5: ITIL® 4 Foundation	Saturday	4/27-4/29	3 days	Yes	$2,299
Pre-6: Experience Foundation	Saturday	4/27-4/29	3 days	Yes	$2,199
Pre-7: Foundations in Service and Support Metrics	Sunday	4/28-4/29	2 days	No	$2,099
Pre-8: Artificial Intelligence in the Support Organization	Sunday	4/28-4/29	2 days	No	$2,099

Pre-Event Training

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