Pre-8: The Fundamentals of Troubleshooting: A Simulation in 4 Steps

Tuesday, April 10 at 9:00 AM

Whether you’re a seasoned veteran aiming to confirm you can tackle unknown technical challenges, a manager seeking a common set of fundamental troubleshooting behaviors, or a junior technician looking for some insights on how to get started in a technical incident, this interactive, gamified workshop is right up your alley. The cloud-based simulation workshop environment will give you challenging troubleshooting scenarios based on LEGO® Mindstorms® robots to help you understand the importance of complexity and the four fundamental steps of troubleshooting that drive quality documentation.

Speaker

Stefan Brahmer

Partner/Senior Consultant
Sim4People


Stefan Brahmer has spent more than 14 years working with national and international service organizations to improve their effectiveness and the efficiency of systematic troubleshooting. Stefan has worked as a senior consultant and implementation lead with Kepner-Tregoe and now as a partner of Sim4People, a Danish startup focusing on effective learning through cloud-based troubleshooting simulations. His portfolio of projects includes implementations in major service organizations in Europe, North America, and Asia.

 
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